Legal · Data protection
Privacy Policy
ATLITW ATELIER LTD (“we”, “us” or “our”) operates www.og-atelier.com. We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
This policy explains what personal data we collect, why we collect it, how we use and share it, how long we keep it, and the rights you have over it.
1 · Who we are
We are the data controller responsible for your personal data. That means we decide how and why your personal data is used.
| Data controller | ATLITW ATELIER LTD |
|---|---|
| Registered address | 101A Crow Green Road, Brentwood, CM15 9RP, United Kingdom |
| Privacy contact email | gayna@og-atelier.com |
| Website | www.og-atelier.com |
| Company registration number | 13714175 |
2 · Information we collect
We may collect and process the following categories of personal data:
- Your name and contact details, such as your email address, telephone number and delivery or billing address
- Account or enquiry information, including the details you give us when you register, request a quote or place an order
- Billing and payment details, such as your billing address and payment confirmations. We do not store full card details ourselves — these are handled by our payment provider
- Information you provide when contacting us, including correspondence, notes and any documents you send to us
- Website usage, device and technical information, such as your IP address, browser type, device type, pages viewed and time spent on the site
- Marketing preferences, including whether you have opted in to or out of our communications
- Information collected through cookies and similar technologies, as described in section 5
Please do not submit sensitive personal data (for example information about your health, ethnicity, religious beliefs or criminal records) unless we specifically request it and explain why it is required.
3 · How we use your information
We use personal data to:
- Provide and manage our products or services
- Respond to enquiries and provide customer support
- Process payments and orders
- Manage accounts and subscriptions
- Improve and secure our website
- Send service-related communications, such as order confirmations and changes to our terms
- Send marketing communications where permitted and where you have provided consent
- Meet our legal, regulatory and accounting obligations
- Prevent fraud and misuse of our website and services
4 · Legal bases for processing
Under the UK GDPR we must have a lawful basis for processing your personal data. We rely on the following:
| Lawful basis | What it covers |
|---|---|
| Performance of a contract | Processing needed to provide a product or service you have ordered, or to take steps at your request before you order |
| Legal obligation | Processing needed to comply with the law, such as keeping tax and accounting records |
| Consent | Marketing emails and non-essential cookies, where you have opted in. You may withdraw consent at any time |
| Legitimate interests | Improving and securing our website, preventing fraud and responding to enquiries, provided your rights and interests do not override ours |
Where we rely on consent, you may withdraw it at any time by contacting us at gayna@og-atelier.com or by using the unsubscribe link in any marketing email we send.
5 · Cookies
Our website uses cookies and similar technologies. Some cookies are essential for the website to operate; others help us analyse how the site is used or personalise content. Cookies that are not strictly necessary are only set with your consent, in line with PECR.
| Cookie type | Purpose | Consent required |
|---|---|---|
| Strictly necessary | Enabling core functions such as security, session management and remembering your cookie choices | No |
| Analytics | Understanding how visitors use the website so we can improve it | Yes |
| Personalisation | Remembering your preferences and tailoring content to you | Yes |
| Marketing | Measuring the effectiveness of our advertising and showing relevant content | Yes |
You can manage your cookie preferences at any time through our cookie banner, or by adjusting your browser settings to block or delete cookies. Blocking strictly necessary cookies may affect how the website works.
For more information, please see our Cookie Policy at www.og-atelier.com.
6 · Sharing your information
We may share personal data with trusted service providers who process it on our behalf, including:
- Website hosting and IT providers
- Payment processors
- Email and communication providers
- Analytics providers
- Delivery and logistics providers, where you have ordered physical goods
- Professional advisers, such as accountants and legal advisers
These providers may only use your data for the specified purposes, and they are required to protect it appropriately and to act only on our instructions.
We may also disclose your information where required by law, court order, a regulator or a law-enforcement authority, or where necessary to protect our rights, our property or the safety of our users.
We do not sell personal data.
7 · International transfers
Some of our service providers may store or process personal data outside the UK. Where personal data is transferred outside the UK, we will ensure that appropriate safeguards are in place, such as UK adequacy regulations, the UK International Data Transfer Agreement, or the UK Addendum to the EU Standard Contractual Clauses.
8 · How long we keep information
We retain personal data only for as long as necessary for the purposes described in this policy, including to meet our legal, accounting and reporting requirements. The retention period depends on the type of information and why it was collected. The table below sets out our usual retention periods.
| Category | Typical retention period |
|---|---|
| Enquiries that do not lead to a sale | Up to 12 months from our last contact with you |
| Customer and order records | 6 years after the end of the financial year in which the transaction took place |
| Accounting and tax records | 6 years, as required by law |
| Marketing consent records | Until you withdraw consent, plus a short period so we can evidence the withdrawal |
| Website analytics data | Up to 26 months, typically in aggregated or pseudonymised form |
When personal data is no longer required, we securely delete or anonymise it.
9 · Your rights
Subject to certain legal conditions, you may have the right to:
- Request access to your personal data and receive a copy of it
- Request correction of inaccurate or incomplete information
- Request deletion of your data
- Restrict or object to processing — including the right to object at any time to direct marketing
- Request data portability, so that data you provided to us is supplied in a structured, commonly used, machine-readable format
- Withdraw consent where we are relying on it
To exercise any of these rights, contact us at gayna@og-atelier.com. We may need to verify your identity before responding, and we normally respond within one month. You will not usually be charged a fee, and there are exceptions to some rights where the law allows us to refuse a request.
10 · Complaints
If you are unhappy with how we use your personal data, please contact us first at gayna@og-atelier.com so that we can try to resolve it.
You also have the right to complain to the UK Information Commissioner’s Office (ICO) through its official website at ico.org.uk, or by calling 0303 123 1113. We would appreciate the chance to address your concern first.
11 · Security
We use appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, alteration or disclosure. These measures include access controls, secure connections and limiting access to those who need it. However, no internet transmission or storage system can be guaranteed to be completely secure, and any transmission is at your own risk.
12 · Third-party links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing any personal data.
13 · Children
Our website is not intended for children under the age of 13, and we do not knowingly collect personal data from children under 13 without appropriate consent. If you believe we have collected data from a child under 13, please contact us at gayna@og-atelier.com and we will delete it.
14 · Automated decision-making
We do not carry out automated decision-making, including profiling, that produces legal effects concerning you or similarly significantly affects you.
15 · Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated date shown above. Where changes are significant, we will take reasonable steps to bring them to your attention.
16 · Contact us
If you have any questions about this Privacy Policy or how we use your personal data, please contact:
| Company | ATLITW ATELIER LTD |
|---|---|
| gayna@og-atelier.com | |
| Address | 101A Crow Green Road, Brentwood, CM15 9RP, United Kingdom |
| Website | www.og-atelier.com |
| Company registration number | 13714175 |